Privacy Policy

Learn how we collect, use, and protect your data at Buy Reviews. We are committed to transparency and data security across all our services.

1. Information We Collect

We collect information you provide directly, including your name, business name, email address, phone number, billing details, and any customer contact lists you upload for sending review requests across services such as Google Reviews,Yelp Reviews , TripAdvisor Reviews, and Trustpilot Reviews. We may also collect technical data such as browser type, approximate location by IP, referring page, and device identifiers used to improve website performance and security.

2. How We Use Information

We use your data to set up your review collection system, deliver review requests to the customers you invite, process payments, provide customer support, send service updates, prevent misuse of the platform, and improve our website experience. Usage data may be analysed in aggregate to understand performance trends and review response rates.

3. Legal Basis and Consent

Where required by Australia GDPR, we process personal information based on your consent, contract performance, legitimate business interests, or legal obligations. You may withdraw optional consent at any time, but this may limit our ability to provide certain features or communications. Where a business uploads customer details to us, that business remains responsible for having a lawful basis to share those details.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share data with trusted service providers that help us process payments, operate infrastructure, support analytics, or deliver review request emails and texts. These providers are expected to process information only for agreed purposes and under appropriate confidentiality safeguards.

5. Data Retention

We retain personal information only as long as necessary for service delivery, record-keeping, compliance, dispute resolution, and security monitoring. Customer contact details supplied for a review request are kept only as long as needed to send that request and log the outcome, then deleted or anonymised on a routine schedule.

6. Cookies and Tracking Technologies

Our site may use cookies, local storage, and analytics scripts to remember preferences, understand site usage, and measure campaign effectiveness. You can control cookies through browser settings, but disabling certain cookies may affect website functionality.

7. Data Security

We use administrative, technical, and organisational safeguards to reduce risks of unauthorised access, misuse, or disclosure. No internet transmission method is completely secure, so while we implement reasonable protections, we cannot guarantee absolute security.

8. Your Rights (Australia GDPR)

Under Australia GDPR, you have specific rights to access, correct, delete, or restrict the processing of your personal information. You also have the right to request a portable copy of your data or withdraw consent to certain data usage. To exercise these rights, please contact our privacy team at privacy@buyreviews.au. If you're unhappy with our response, you can complain to the Australia Information Commissioner's Office (ICO) at ico.org.Australia.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect legal, operational, or product changes. For the rules governing your use of our services, please see our Terms of Service. Continued use of our site or services after updates indicates acceptance of the revised policy.

10. Review Request Data and Third-Party Platforms

When you invite a customer to leave a review, we pass their contact details only to the messaging system used to deliver that request. We never post, edit, or submit anything on your behalf. Customers are always directed to leave their review directly on the relevant platform, in their own words, and we do not store the content of reviews once they're posted; that data belongs to the platform and the reviewer.

11. Children's Privacy

Our services are business-to-business and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately so we can take appropriate action to delete it.

12. Third-Party Links Disclaimer

Our site and platform may contain links to or interact with third-party websites (like Google Business Profile, Yelp, TripAdvisor, or Trustpilot). We are not responsible for the privacy practices, content, or data handling of these external sites. Once you navigate away from our domain, you are subject to that third party's privacy policy. For details on refund eligibility, please see our Refund Policy.