Refund Policy

This page explains when a refund may be possible, how we assess requests, and what we'll need from you to review one fairly, alongside our Terms of Service.

1. Our Approach

We look at every refund request individually rather than applying a blanket rule. Because your review collection system — for services such as Google Reviews,Yelp Reviews , TripAdvisor Reviews, and Trustpilot Reviews — is usually built and activated within a day or two of sign-up, refund eligibility depends heavily on how far along your setup is when you get in touch.

2. Cancelling Before Setup Begins

If you cancel before we've started building your review request system — links, QR codes, and automation — you're entitled to a full refund. Message support right away so we can confirm your setup status and close the order cleanly.

3. Cancelling After Setup Has Started

Once we've begun configuring your account, connecting your request channels, or activating your dashboard, a refund decision will depend on how much of that setup work is already complete. Partial refunds may apply where setup is incomplete or has clear gaps.

4. We'll Try to Fix It First

If something isn't working the way it should — a broken request link, incorrect branding, delivery issues — we'll fix it or adjust your setup before considering a refund. Most problems with an active plan can be resolved this way faster than a refund process would take.

5. When We Won't Refund

We don't offer refunds for a change of mind once your system is live and sending requests, for low review response rates (which depend on your customers, not on us), or for any outcome shaped by a platform's own review moderation, which is entirely outside our control. We also can't refund delays caused by a business being slow to provide account access or customer contact details we need to proceed.

6. How to Ask for a Refund

Email us at support@buyreviews.au with your account details, when you signed up, and why you're requesting a refund. We'll look into it and get back to you with a clear next step, usually within a few working days. For details on what you agreed to when you signed up, see our Privacy Policy.